We ask for your email during sign-up for a couple of reasons.

Firstly, it allows us to provide better support to our users. If you ever encounter technical difficulties, having your email enables us to reach out and assist you promptly.

Secondly, when you sign up, you become part of our community, and we like to keep you in the loop. You'll receive our monthly newsletter, where we share exciting new features and handy tips to enhance your design workflows.

Of course, if you'd rather not receive these updates, you can easily opt out by unsubscribing at any time.

To access and manage your billing details, including downloading past invoices, please click on the *Billing* option located at the top of this page.

We prioritize your data privacy. We don't have access to your Figma design files, and if you report a bug, we'll request explicit permission to access the file so we can help you troubleshoot the issue.

Any metadata we collect during processing has a short lifespan and is automatically deleted.

If you decide to stop using our service, rest assured that your data will be removed from our servers without the need for you to make a request.

We take data security seriously and are in the process of replacing our only external service provider, AWS media convert, with our in-house solutions.

Your payment information is handled securely by Stripe, a trusted payment processing service.

We do not retain any of your credit card information on our servers, ensuring your financial data remains safe and protected.

Absolutely! We value students and their dedication to learning.

You can apply for a student discount by providing a valid student card and your email address.

To learn more and apply for the discount, please visit our student discount page.

To cancel your subscription, follow these steps:

1. Open the plugin
2. Click on the settings icon (⚙️)
3. Navigate to Billing tab
4. Select Manage Subscription.

You will be redirected to the Stripe portal where you can cancel your subscription.

You can easily get an invoice on any payment by following these steps:

1. Open the plugin
2. Click on the settings icon (⚙️)
3. Navigate to Billing tab
4. Select Manage Subscription.

This will redirect you to the Stripe portal where you can download your invoice.

We understand that circumstances can change. Our refund policy is designed to be fair and flexible, taking individual situations into account.

Please contact our customer support at support@creativeflow.ai and we will work with you to find the best solution for your specific case.

Your satisfaction is important to us, and we aim to provide the assistance you need.